Wednesday, 8 October 2008

Today's the day!

Wednesday, 8 October 2008
DH just phoned, he's boarding the plane now so in approx four hours I'll have him home. I can't begin to express how happy I am about that!

I've upped the fight with the insurance evaluators. A quick chat with my Insurance Company this morning confirmed that, while they won't actually buy me a car, the evaluators are obliged to find a car in my area for the money that they are offering me.

So I phoned the evaluators and explained that I wasn't happy with the sum they have offered and, as they weren't happy with the counter-sum I had stated, they needed to find me a car to the correct specifications in my area for the money they are offering.

I also then wrote it all in an email so I have documented evidence of the conversation. As I said in my last post I don't want more than I had but I want like for like. If they can find me a new car for the money that is offered then good but all I've had from them is a statement that they have found a like for like car 'somewhere' at the value of £2690 so they'll give me £2500 because the mileage on the one they found was lower.

It's absolutely the biggest rip off there is.

I've asked for proof of this alleged car and they haven't given it to me - despite saying he had the details on the screen in front of him he couldn't tell me the geographic location of the car. I can't be expected to travel the country to find a car or to pay for it to be delivered.

I'm not asking for anything unreasonable but I am now wondering who I can raise a complaint with about this because it's appalling that people are treated this way.


Jennifer said...

In the US, we have the Better Business Bureau for starters, followed by the State Attorney general. My guess is if you google the name of your insurance company and the word complaint, or UK Insurance company complaints, you should be able to find some sites to get you started.

Good luck!


Total Pageviews